1. All products will not be delivered until payment in full is received and cleared.
Please confirm DELIVERY ADDRESS and BEST CONTACT NUMBER with us after purchase.
2. Pick up available from our Moorabbin/Melbourne and Riverwood/Sydney warehouse ONLY.
Home delivery or store pick up only available in Melbourne, Sydney metro area.
All other areas, buyer can pick up from the nearest courier depot (Please contact us for freight cost and depot location). If you do need home delivery, please contact us for a quote or booking with: www.airroad.com.au. The freight cost will be about 30%-100% higher than pickup from depot.
3. For Table tennis / air hockey / soccer tables/ arcade machines etc. box products, items will be shipped in boxes (unless stated otherwise).
The box items are usually delivered to courier depot ONLY for customer to pick up from depot. Freight cost to Depot can be calculated using our online calculator by providing your postcode and suburb.
Home delivery will only be available for Melbourne & Sydney Metro area. (Delivery time is subject to our standard delivery lead times. You will be notified at least ONE DAY before via phone call, SMS or email. IF NO ONE AT HOME, authorize us to leave at the front door/garage. Or change time before delivery, which could cause delay. Items will be delivered to front door / garage ONLY. (Installation is not included))
Please allow 5-10 working days for handling and shipping.
4. Billiard tables will be shipped partly assembled or fully assembled for shipping to customer's nearest courier depot.
(Pool table top is fully assembled, legs and base will be packed or assembled depending on the situation of freight).
Freight cost to Depot can be calculated using our online calculator by providing your postcode and suburb.
Professional home delivery and assembly service only available for main capital cities.
Upstairs/downstars incur extra delivery cost.
Please send us your POSTCODE & SUBURB, as well as access condition (ground floor or upstairs/downstairs, if easy access, if have lifts, etc) for home delivery quote.
Pool table manufacture lead time is around 6-8 weeks. Peak season will incur a longer lead time.
5. Party hire delivery/pickup:
Pick up and return by customer is available.
Drop off and pickup service can be provided for Melbourne and Sydney Metro area only. Please provide your postcode and suburb for freight cost.
You will be notified at least ONE DAY before via phone call, SMS or email. IF NO ONE AT HOME, authorize us to leave at the front door/garage. Or change time before delivery, which could cause delay. Items will be delivered to front door / garage ONLY.
All party hire products will not be delivered until payment in full is received and cleared. Any dates and times quoted for delivery of hire products are estimates only and shall not form part of the agreement. ATS will endeavour to deliver promptly, however delays are occassionaly inevitable due to traffic and other unforseen circumstances. ATS shall be under no liability or obligation for any delay or failure to deliver the products within the estimated delivery time.
Delivery, set up and removal/pick up after hire is complete as per the agreed times of delivery and pick up/collection.
6. COVID 19 impact on delivery:
We are working very hard to dispatch orders as safely and quickly as possible, however, due to the impacts of the pandemic Australia Post and other carriers are currently experiencing significant delays for parcels or pallets delivery national wide. Please allow for additional days of delays for deliveries.
You will receive a notification email with tracking information when the item is dispatched. Please check your email inbox and junk folder for this information so you can track your order at any time. Please feel free to email us if you didn’t get tracking email.
Thank you for your patience and understanding.